Frequently Asked Questions

We accept most major credit and debit cards as well as PayPal. We use PayPal subscription payment gateway to manage all payments.

- Go to our dedicated page for IoT device set up instructions. Click here to go to the page.

- Contact our team for further assistance with setting up your devices.

- Check your Wi-Fi network is working.

- Repeat the set up instructions for your device.

- REMEMBER your device will not appear in the Exploratory until the first data point has been uploaded. This between devices but allow up to 15 minutes.

- Contact our team if you are still unable to find your device in the Exploratory.

No, however we offer a solution to create a dedicated Wi-Fi network for your IoT devices using a 3G/4G compatible system. Click here for more information.

Our team are here to help. Visit our contact page for how to get in touch.