Frequently Asked Questions

What payment methods do you accept?

We accept most major credit and debit cards as well as PayPal. We use PayPal subscription payment gateway to manage all payments.

Need help setting up my devices?

- Go to our dedicated page for IoT device set up instructions. Click here to go to the page.

- Contact our team for further assistance with setting up your devices.

I can't find my device in the Exploratory?

- Check your Wi-Fi network is working.

- Repeat the set up instructions for your device.

- REMEMBER your device will not appear in the Exploratory until the first data point has been uploaded. This between devices but allow up to 15 minutes.

- Contact our team if you are still unable to find your device in the Exploratory.

Can I connect my devices through a captive portal logon? (Browser based logon)

No, however we offer a solution to create a dedicated Wi-Fi network for your IoT devices using a 3G/4G compatible system. Contact us for more information.

How can I can contact customer support?

Our team are here to help. Visit our contact page for how to get in touch.